How Emergency Incidents are graded.

The emergency incidents are graded on a scale between 1 – 4 with 1 being the most priority and 4 being the least priority. These are graded by the control room where all the 999 calls are dealt with.

• Grade 1 emergency  incident – This is an incident that which may be taking place and needs instant response because the person involved may be seriously injured or in a life threatening situation. Usually the Police, Ambulance or Fire service would try to respond within 15 – 20 minutes depending where the emergency is. 

•Grade 2 emergency incident – This is where an incident or a crime has taken place, but does not need an instant response. An example of where this may be used is when the offender is likely to be detained or their is anti – social behaviour. Usually the emergency services would respond to this type of incident within 1 hour.

•Grade 3 emergency incident – This type of incident does not require immediate response, but does still need the police to deal with it. The type of grading would be used when the person involved is not venerable or a repeating offender.  Usually the emergency service would respond within 48 hours, which would have to be agreed with the caller.

•Grade 4 emergency incident -  This type of incident does not require the emergency services. It can usually be resolved with the help desk/ communications centre. Examples that may be graded as this is a domestic incident.